Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather information you knowingly share. This includes your name, business name, email address, phone number, delivery addresses, and specific preferences for your floral needs. We also collect payment details when you place orders, though these are handled securely through our payment partners.

For our corporate clients, we may gather additional business information such as company registration details, preferred delivery timelines, and budget constraints. This helps us deliver a service that is tailored to your corporate requirements.

Our website automatically collects certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this information to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill flower orders and deliver top-notch customer service. This includes processing orders, coordinating deliveries, crafting custom arrangements based on your specifications, and communicating about your service needs.

We also use information to enhance our services and the overall website experience. This helps us determine which corporate floral offerings are most valuable to our clients and how we can better assist the business community in United Kingdom.

Information Sharing and Disclosure

Cluster Route Lunar respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to keep it safe. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.

Although we employ robust security measures, no online transmission is completely risk-free. We continually update our security practices to counter evolving threats.

Your Privacy Rights

You hold important rights over your personal data. Depending on applicable laws, you may access, correct, delete, or restrict how your information is used.

To exercise these rights, contact us using the information at the end of this policy. We will respond to requests within a reasonable timeframe as mandated by applicable law.

Data Retention

We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention periods vary by the data type and the purpose for which it was collected.

Cookies and Website Tracking

Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us remember your preferences and assess site performance.

You can adjust cookie settings in your browser. Note that turning off certain cookies may affect how the site functions. For detailed information about our cookie practices, please review our Cookie Policy.

Third-Party Links

Our site may include links to third-party websites or services. This privacy policy only covers Cluster Route Lunar and our site. We are not accountable for the privacy practices of external sites.

We encourage you to review the privacy policies of any third-party websites you visit via links on our site.

Policy Updates

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.

We invite you to review this policy from time to time to stay informed about how we protect your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.